9001 Privacy Policy — Our Commitment to Your Data
This policy describes how the 9001 platform collects, uses, stores, and protects the personal information of users in Malaysia. We handle your data with care and responsibility.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the 9001 platform, we collect several categories of information to ensure the service runs smoothly and securely. Here are the types of information collected:
Account Information
- Full name as per identity document
- Active email address
- Malaysian phone number
- Date of birth (for age verification)
- Username and password (stored in encrypted form)
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — including the account holder's name, bank account number for withdrawals, and transaction records. We do not store your PIN or online banking password. All payment data is processed through encrypted channels.
Device & Browser Information
- Device type and operating system (Android, iOS)
- Browser type and version
- IP address and general location (state within Malaysia)
- Session start times and duration
- Pages visited within the 9001 platform
Cookies & Usage Data
Our platform uses cookies to store your session preferences, improve interface responsiveness, and analyse usage patterns on an aggregate basis. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of some platform features.
Table of Contents
- Information Collected
- Purpose of Data Use
- Data Storage & Security
- Third-Party Sharing
- User Rights
- Policy Updates & Contact Us
2. Why We Use Your Information
Platform Operations
The information you provide is used to verify your identity, process deposits and withdrawals in MYR, grant access to all features on the 9001 platform, and ensure each session is secure and reliable. Without this basic information, we are unable to provide a properly functioning service.
Security & Fraud Prevention
Device data and session information are used to detect suspicious activity, prevent unauthorised access, and protect your account from misuse. The 9001 system automatically flags logins from unfamiliar devices or locations as a precautionary measure.
Service Communications
We use your email address and phone number to send important account notifications — including deposit confirmations, withdrawal status updates, security alerts, and changes to our terms. These communications are part of our service and cannot be fully unsubscribed from.
Platform Improvements
Aggregated usage data (with no personally identifiable information) is used to understand how users interact with the 9001 platform, identify areas for improvement, and develop new features that are more relevant to Malaysian users.
3. Data Storage & Security
9001 stores user data on servers protected with industry-grade encryption. All data transmitted between your device and the platform is secured using standard security protocols, ensuring your information cannot be intercepted in transit.
Account passwords are never stored in plain text — they are processed through a robust hashing algorithm before being saved. This means that even in the event of a data breach, your actual password cannot be retrieved.
We retain financial transaction records for a specified period to comply with applicable legal requirements. After that period, data that is no longer needed is securely deleted from our systems.
Access to user data within 9001 is restricted to staff who require it to carry out their job responsibilities. All access is logged and monitored on a regular basis.
Our Protection Measures
- Data encryption in transit
- Strong password hashing
- Monitoring for unusual login activity
- Restricted staff data access
- Secure data deletion when no longer needed
4. Sharing Information with Third Parties
9001 does not sell, rent, or transfer users' personal information to any third party for marketing or commercial purposes without your explicit consent. However, there are limited situations where sharing information is necessary:
Payment Service Providers
To process financial transactions in MYR via TNG eWallet, FPX, or bank transfer, relevant information is shared with authorised payment providers. These providers are bound by strict confidentiality agreements and may only use such information to process the relevant transactions.
Legal Requirements
We may be required to disclose user information to the relevant authorities when mandated by law, court order, or valid legal process. In such cases, we will endeavour to notify the affected user where permitted to do so under applicable law.
Platform Protection
Information may be shared with security or law enforcement authorities where there is reasonable suspicion of fraud, money laundering, or serious security threats involving the 9001 platform or its users.
We Will Not
- Selling your data to advertisers
- Sharing information with competitors
- Using data for profiling without consent
- Disclosing data without a valid legal basis
5. Your Rights as a User
You have the right to request a copy of the personal information we hold about you. This request can be made by emailing [email protected] and will be processed within a reasonable timeframe.
If you believe the information we hold about you is inaccurate or outdated, you have the right to request a correction. Contact the 9001 support team with relevant proof to process your correction request.
You may request account closure and deletion of associated data. However, certain records may need to be retained for a specified period to comply with applicable legal requirements.
6. Policy Updates & How to Contact Us
Privacy Policy Updates
9001 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will notify users via in-platform notifications or email.
The latest version of this Privacy Policy is always available on this page. The effective date shown at the top of the document will be updated whenever changes are published. Continued use of the platform after any changes are published constitutes acceptance of the updated policy.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact the 9001 support team by email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe with clear and helpful responses.
You may also refer to the FAQ for answers to common questions about your account and privacy, or to check Terms & Conditions us for more information about platform usage guidelines.
